Refund Policy

1. Overview & Service Nature

Thank you for choosing EaziPath ® (SMC-Private) Limited (“EaziPath,” “we,” “us,” or “our”).

EaziPath provides specialized global mobility advisory, university application processing, document verification, flight itinerary coordination, and immigration consultancy services. Because our services consist of professional time, administrative work, manual document processing, and legal labor, payments made to EaziPath are evaluated under the strict parameters detailed in this policy.

By engaging our services, submitting inquiry forms, or making a service payment, you acknowledge and agree to the terms outlined in this Refund Policy, alongside our Terms and Conditions, Privacy Policy, and Cookie Policy.

2. Non-Refundable Fee Breakdown

A. Consultation & Advisory Fees

• One-on-One Discovery Sessions: Fees charged for initial or scheduled consultation sessions (whether held via telephone, video call, or WhatsApp) cover dedicated advisory time with our global mobility experts.
• Non-Refundability: Consultation fees are strictly non-refundable once a session has been booked and paid for, regardless of whether the client attends, reschedules, or cancels the consultation.

B. Service & Application Processing Packages

• Service fees paid for university admission packages, work visa file preparation, scholarship assistance, or relocation logistics represent labor, research, and overhead incurred by EaziPath.
• Work Commencement: Once document evaluation, file translation, or institutional application drafting has officially commenced, service package fees become 100% non-refundable.

C. Third-Party Institutional & Government Fees

EaziPath collects or assists with various fees that are paid directly or indirectly to third-party bodies. EaziPath holds no control or ownership over these external funds, including:

• Foreign Embassy & Consular Visa Fees.
• University Application & Registration Fees.
• Embassy Legalization, Authentication, & Notarization Fees.
• Biometric, Medical Examination, & Police Clearance Fees.
• Flight Booking & Airline Ticket Issuance Charges.

All third-party fees are completely non-refundable under any circumstances, as per the rules governed by the respective embassies, airlines, and academic institutions.

3. Circumstances Outside EaziPath’s Control

EaziPath operates strictly as an advisory and documentation facilitation agency. We do not guarantee visa approvals, permanent residency grants, or university acceptance, as these decisions rest entirely with sovereign government authorities and institutional admissions boards.

Refunds will not be issued under any of the following circumstances:

1. Visa Denial or Refusal: Rejection of a student, tourist, or work visa application by a foreign embassy or immigration department.
2. University Admission Refusal: Rejection of an academic application by a partner or targeted university.
3. Changes in Government Policy: Unexpected modifications in international visa rules, border closures, travel restrictions, or national quota adjustments.
4. Client-Side Delays or Inaction: Failure by the client to submit required documents on time, missed appointments, or sudden personal changes of plan.

4. Zero-Tolerance Document Fraud Policy

EaziPath adheres to strict compliance standards set by the Securities and Exchange Commission of Pakistan (SECP) and international legal frameworks.

If a client provides fraudulent, falsified, or forged documents—including fake bank statements, counterfeit academic degrees, or altered medical records:

• All active service processing will be terminated immediately.
• All fees paid to EaziPath will be fully forfeited with zero entitlement to a refund.
• EaziPath reserves the right to notify foreign consulates, fraud prevention units, or educational institutions of the fraudulent activity where mandated by law.

5. Eligible Exceptions, Form Submissions & Review Process

While our general policy is strict due to the non-tangible nature of our services, EaziPath may evaluate limited refund requests under exceptional operational circumstances:

• Duplicate Payments: If a client is charged twice due to a technical error on our payment gateway, the duplicate transaction will be refunded in full after technical verification.
• Service Non-Commencement: If a client cancels a service agreement in writing before any preliminary review, document audit, or file preparation has commenced, a partial refund may be issued, subject to deducting standard administrative transaction fees.

Submission Guidelines, Consent & Edge Telemetry:

• Form Submission & Consent: To submit a refund review inquiry via our website forms, users must tick an affirmative consent box agreeing to our data processing rules as outlined in our Privacy Policy.
• Anti-Spam & Security Telemetry: To protect financial processing channels and API endpoints from abuse, online refund requests undergo automated server-side security evaluation by Cloudflare Edge Workers (processing technical signals like HTTP Client Hints Sec-CH-UA-*, IP address, timezone, and submission velocity).
• Regional Privacy Gating: Performance telemetry and analytics during your interaction with our Single Page Application (SPA) forms are strictly gated by region. Non-essential tracking is blocked for European Union (EEA/UK) visitors until explicit consent is provided via our banner.

To submit a formal request for review, email our financial compliance team at contact@eazipath.com within 7 days of the transaction date with your payment receipt and full explanation.

6. Payment Chargebacks & Disputes

Clients are strongly advised to contact EaziPath directly to resolve any invoice discrepancies or payment issues.

Initiating an unauthorized chargeback or payment dispute through a bank, credit card issuer, or payment processor without prior written contact with EaziPath will result in immediate suspension of all active visa and university applications, and the account will be forwarded to our legal department.

7. Modifications to This Policy

EaziPath ® (SMC-Private) Limited reserves the right to modify or update this Refund Policy at any time to reflect operational, technical, or regulatory updates. Any changes will take effect immediately upon publication on this page with an updated timestamp.

8. Contact & Billing Support

If you have questions regarding an invoice, service payment, or refund eligibility, please reach out to our team:

• Legal Entity Name: EaziPath ® (SMC-Private) Limited
• Registration Body: Securities and Exchange Commission of Pakistan (SECP)
• Chief Executive Officer: Dr. M Usman Ahmad
• Primary Support Email: contact@eazipath.com
• 24/7 WhatsApp / Call Support: +86 (1813) 9280-319
• Head Office Address: Pir Mahal, Punjab 36300, Pakistan