Privacy Policy

1. Introduction & Data Controller

Welcome to EaziPath ® (SMC-Private) Limited (“EaziPath,” “we,” “us,” or “our”). Registered with the Securities and Exchange Commission of Pakistan (SECP), EaziPath operates as a global mobility, study abroad, and international educational consultancy.

We respect your privacy and are committed to protecting your personal data in strict compliance with applicable global privacy frameworks, including the European Union General Data Protection Regulation (EU GDPR) and the California Consumer Privacy Act (CCPA).

This Privacy Policy explains how we collect, use, store, share, and safeguard your personal information when you visit https://eazipath.com, communicate with our live support team, or submit inquiry and evaluation forms across our platform.

2. The Data We Collect & How We Collect It

We collect personal data through voluntary user interactions, real-time support communications, and automated server-side edge security systems:

A. Real-Time Chat & Support Communications (Chatwoot)

To provide instant assistance regarding university admissions, visa applications, and global mobility inquiries, we offer an embedded live chat feature powered by Chatwoot.

• Data Collected: Active chat message contents, conversation logs, browser user-agent details, system language, and IP address.
• Identified User Profiles: If you voluntarily provide your email address, phone number, or name within the chat interface, Chatwoot links these details to your visitor profile to ensure support agents can follow up on pending inquiries.
• Storage & Session Persistence: Chatwoot uses cookies (cw_conversation) and local browser storage (localStorage) to maintain your active live chat session across page transitions on our site.

B. Voluntary Consultation & Contact Form Submissions

When you request formal evaluations, scholarship assessments, or consultation callbacks on our website:

• Information Collected: Full name, email address, WhatsApp/phone number, target destination country, intended academic degree, educational background, and message details.
• Affirmative Opt-In Consent: Before submitting any consultation form, you must check an affirmative Consent Box authorizing EaziPath to process your details to provide consultancy services and respond to your inquiry.

C. Client Consultancy & Application Documentation

If you formally engage EaziPath to manage your university admissions, visa filings, or travel logistics, we collect sensitive identity and academic records:

• Identity & Records: Date of birth, nationality, gender, passport details, academic transcripts, language proficiency certificates (IELTS/TOEFL/HSK), resume/CV, financial proof, and visa history.

D. Automated Edge Telemetry & Security Analysis

When you interact with our website or submit forms, our stateless Edge infrastructure (powered by Cloudflare Workers) processes lightweight telemetry to protect against malicious bots, automated script attacks, and system latency.

• Technical Data Processed: IP address, approximate geolocation, HTTP Client Hints (Sec-CH-UA-*), operating system, hardware category, active page path, system timezone, and request timestamp.
• Stateless Processing: Device telemetry is extracted directly from server-side HTTP headers at the network edge without installing persistent tracking code in your browser.
• Legal Basis: Processing security and edge telemetry relies on our Legitimate Interest (GDPR Art. 6(1)(f)) to secure our web infrastructure and safeguard consultation channels.

3. Third-Party Integrations & Regional Consent Architecture

To deliver an optimized, multi-featured user experience, EaziPath integrates trusted third-party service providers (such as Chatwoot for live communication, Cloudflare for edge computing, and Google Analytics).

A. Scalable Third-Party Infrastructure

• All integrated third-party platforms are bound by strict data processing agreements ensuring compliance with international privacy regulations.
• Should EaziPath introduce additional third-party tools, widgets, payment interfaces, or analytics frameworks in the future, those tools are automatically governed by the same regional consent gates described below.

B. Dynamic Regional Geolocation Consent Model

In compliance with EU GDPR and ePrivacy directives, our platform dynamically adapts site behavior using backend Cloudflare Edge Rules:

• European Union (EU/EEA/UK) Visitors: If our edge network detects an IP address from a consent-restricted European jurisdiction, all non-essential telemetry, performance tracking scripts, and third-party advertising cookies are blocked by default. You are presented with a Cookie Consent Banner, and non-essential tools remain disabled until you explicitly click Accept. Functional tools necessary to operate live chat remain strictly scoped to support interaction.
• Global / Non-European Visitors: If you access our site from outside restricted privacy zones, baseline performance telemetry, functional support features, and SPA analytics are automatically enabled to ensure optimal speed and responsiveness.

C. Opting Out of Tracking

• You can revoke or modify consent preferences at any time by clearing your browser cookies and site data.
• You can also opt out of Google Analytics tracking across all websites by installing the official Google Analytics Opt-out Browser Add-on.

4. Google AdSense & Advertising Disclosures

To support our news publication, editorial desk, and educational resources, EaziPath displays advertisements served by third-party ad networks, including Google AdSense.

• Cookies & Identifiers: Google and its advertising partners use cookies (such as the DoubleClick DART cookie) to serve advertisements based on your prior visits to our website or other sites on the internet.
• Opting Out of Personalized Advertising:
  • Users may opt out of personalized ad targeting by visiting Google Ads Settings.
  • Alternatively, you can opt out of third-party vendors’ use of cookies for personalized advertising by visiting aboutads.info or the Network Advertising Initiative Opt-Out Page.

5. How We Use Your Data

We process your personal data strictly for legitimate business, contractual, and operational purposes:

• Consultancy & Support: Responding to live chat interactions, processing form inquiries, evaluating student profiles, scheduling discovery calls, and facilitating university admissions or embassy visa filings.
• Security & Bot Detection: Verifying human form interactions and edge pings to block automated spam and malicious DDoS attacks.
• Educational Updates: Delivering localized mobility guides, scholarship news updates, and regulatory policy alerts.
• Legal & Regulatory Compliance: Fulfilling legal requirements set by SECP, embassy mandates, and anti-money laundering regulations.

6. Third-Party Data Sharing & International Transfers

We do not sell, rent, or trade your personal data to third parties for commercial marketing purposes. However, to execute requested mobility services, data may be shared with:

• Universities & Educational Institutions: Partner universities in China, Russia, Kyrgyzstan, Kazakhstan, Europe, and other destination countries to secure formal offer letters.
• Government Bodies & Embassies: Foreign embassies, consulates, and immigration departments for visa verification and legal clearances.
• Infrastructure & Support Partners: Cloudflare (edge security and hosting) and Chatwoot (live support infrastructure).

7. Data Security & Retention

Security

We implement SSL/TLS encryption, restricted access controls, server-side masking, firewall protections, and edge-level verification to prevent unauthorized access, loss, or misuse of your personal data and sensitive application documents.

Retention

• Live Chat & Form Inquiries: Chat history and consultation records are retained as long as necessary to resolve your inquiries and maintain continuity during your application process.
• Edge Logs: Edge telemetry logs stored in Cloudflare KV/D1 database instances expire automatically according to standard TTL retention schedules.
• Formal Client Files: Visa and admission application records are archived or securely deleted in accordance with SECP requirements and partner institution guidelines.

8. Your Privacy Rights (GDPR & CCPA)

Depending on your jurisdiction, you hold the following legal rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request corrections to any inaccurate or incomplete data.
• Right to Erasure (“Right to be Forgotten”): Request the deletion of your personal data when it is no longer required for service or legal compliance.
• Right to Restrict or Object to Processing: Object to our processing of your data for direct marketing or automated profiling.
• Right to Withdraw Consent: Withdraw consent given via form checkboxes or cookie banners at any time by clearing your browser data or contacting our privacy desk.

To exercise any of these rights, please submit a written request to contact@eazipath.com.

9. Third-Party Links

Our website and editorial guides may contain links to third-party university portals, scholarship portals, and embassy websites. Clicking on those links may allow third parties to collect or share data about you. We do not control these external sites and are not responsible for their privacy policies.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect structural modifications, newly integrated third-party services, edge architecture updates, or evolving legal frameworks. Any revisions will be published directly on this page with an updated updatedDate timestamp.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact our legal and privacy team:

• Legal Entity Name: EaziPath ® (SMC-Private) Limited
• Registration Body: Securities and Exchange Commission of Pakistan (SECP)
• Chief Executive Officer: Dr. M Usman Ahmad
• Email: contact@eazipath.com
• Phone / WhatsApp: +86 (1813) 9280-319
• Head Office Address: Pir Mahal, Punjab 36300, Pakistan