Cookie Policy

1. Introduction

This Cookie and Local Storage Policy explains how EaziPath ® (SMC-Private) Limited (“EaziPath,” “we,” “us,” or “our”) utilizes cookies, browser local storage, session markers, stateless edge processing, and third-party web technologies when you visit https://eazipath.com (the “Site”), communicate with our team, or utilize our global mobility resources.

This policy operates alongside our Privacy Policy, Terms and Conditions, and Disclaimer. It details how our edge architecture manages consent gating, live chat persistence, route telemetry, and how you can control your data across present and future third-party services.

2. Browser Storage & Third-Party Integration Framework

To deliver a responsive experience—including live customer support, localized content delivery, and interactive web tools—EaziPath utilizes both traditional cookies and modern browser storage mechanisms (such as localStorage and sessionStorage).

A. Real-Time Customer Support (Chatwoot)

We integrate Chatwoot, an open-source live messaging platform, to provide real-time support and assistance across our Site.

• Persistent Session Identifiers: Chatwoot utilizes browser cookies (e.g., cw_conversation) and localStorage to preserve your active support conversation, chat history, and widget preferences as you navigate across different pages or return to the site in a standard browser window.
• Functional Necessity: These storage tokens are classified as strictly functional. They ensure that your chat does not disconnect during navigation across our Single Page Application (SPA) architecture.

B. Scalable Third-Party Service Policy

As our platform evolves, EaziPath may integrate additional third-party tools, widgets, analytics engines, or cloud services (e.g., live communication tools, embedded media platforms, payment gateways, or customer relationship management tools).

• All current and future third-party integration partners are vetted to ensure compliance with global data protection frameworks, including the EU/UK General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
• Any new non-essential analytics, marketing, or tracking services added to EaziPath are automatically bound by our regional consent architecture and will remain disabled by default for visitors in protected privacy jurisdictions until explicit consent is granted.

3. Server-Side Edge Telemetry & SPA Path Tracking

Instead of relying on heavy client-side tracking scripts, EaziPath utilizes lightweight, server-side telemetry powered by Cloudflare Edge Workers.

How Our Telemetry System Works:

• Stateless Edge Processing: Technical signals—including request headers, browser class, operating system, and page paths—are evaluated statelessly at the network edge via server endpoints (/api/c/verify-session/).
• Astro SPA Integration: As you navigate our Single Page Application (SPA), page transitions send lightweight telemetry pings to maintain seamless route state and performance metrics without building persistent cross-site behavioral profiles.

4. European Regional Privacy & Cloudflare Geo-Detection

We are committed to respecting regional privacy frameworks, including the EU General Data Protection Regulation (EU GDPR) and the ePrivacy Directive.

How Our Regional Consent Architecture Works:

• Edge Geolocation Check: Our Cloudflare Edge Worker automatically detects whether your network connection originates from within the European Union (EEA/UK) or other jurisdictions requiring opt-in consent.
• European Visitors (Opt-In Consent): If you access the Site from a consent-restricted region, all non-essential cookies, analytics tools, and third-party tracking scripts are blocked by default. Non-essential telemetry and advertising services remain disabled until you explicitly interact with our Cookie Consent Banner and click Accept.
• Global Visitors: If Cloudflare detects that you are accessing the Site from outside restricted privacy zones, baseline performance monitoring, functional support tools, and SPA telemetry are enabled automatically to deliver an optimal user experience.
• Revoking Consent: You can modify or revoke your consent at any time by clearing your browser cookies and stored site data.

5. Form Telemetry & Anti-Spam Security

When you complete contact, evaluation, or consultation forms across our Site:

• Affirmative Consent: You must explicitly acknowledge our processing terms via a mandatory consent checkbox before submitting data.
• Security & Bot Mitigation: To prevent automated spam scripts, bot exploits, and denial-of-service attacks, our Edge infrastructure evaluates basic technical signals—including IP address, submission velocity, timezone, and device specifications.
• Data Retention: Technical security data processed during form interactions is strictly used for security auditing and bot mitigation under Legitimate Interest (GDPR Art. 6(1)(f)).

6. Google AdSense & Third-Party Advertising

To support our open-access editorial publications and educational resources, EaziPath displays third-party advertisements provided by Google AdSense.

• Ad Cookies & Identifiers: Google and its advertising partners use cookies (such as the DoubleClick DART cookie) to serve advertisements based on your visit to EaziPath and other sites across the internet.
• Fraud Prevention: These identifiers prevent ad fraud, detect invalid traffic, and limit frequency capping.
• Managing Ad Preferences:
  • You can disable personalized ad targeting via Google Ads Settings.
  • You can opt out of third-party network advertising cookies by visiting aboutads.info or the Network Advertising Initiative Opt-Out Page.

7. Overview of Technologies We Use

8. How to Control Cookies and Browser Storage

You can manage, block, or delete cookies and local storage tokens directly through your browser settings:

• Manage Cookies in Google Chrome
• Manage Cookies in Mozilla Firefox
• Manage Cookies in Apple Safari
• Manage Cookies in Microsoft Edge

Note: Clearing browser cookies or clearing local storage will reset saved support chat sessions and reset your consent choices, causing the consent banner to reappear on your next visit.

9. Updates to This Policy

We reserve the right to update this Cookie Policy at any time to reflect structural modifications, newly added third-party integrations, Cloudflare Worker updates, or evolving legal frameworks. All revisions will be posted directly on this page with an updated updatedDate timestamp.

10. Contact Us

If you have questions about our privacy methods, Chatwoot integration, Cloudflare edge processing, or cookie management, please contact our team:

• Legal Entity: EaziPath ® (SMC-Private) Limited
• Registration Body: Securities and Exchange Commission of Pakistan (SECP)
• Chief Executive Officer: Dr. M Usman Ahmad
• Email: contact@eazipath.com
• WhatsApp / Call: +86 (1813) 9280-319
• Head Office Address: Pir Mahal, Punjab 36300, Pakistan