How to Use the China 12367 Immigration Service Hotline

TL;DR: Managed by the National Immigration Administration (NIA), foreign travelers and expats can use the 12367 Immigration Service Hotline for 24/7 help with visas, residence permits, and border rules. You can call the hotline directly, visit the NIA website, or use the 移民局12367 app and mini-programs on Alipay and WeChat.

To get 24/7 multilingual support for visa and border queries, foreigners and expats can dial the official China 12367 Immigration Service Hotline. Managed by the National Immigration Administration (国家移民管理局 - Guójiā Yímín Guǎnlǐjú), this dedicated platform provides immediate policy consultation, handles public complaints, and offers guidance on residence permit applications so you can resolve your travel issues at any time.

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1. Main Services and Available Languages

The 12367 hotline acts as a round-the-clock help center for foreign residents, tourists, and business travelers. It handles everything from urgent border questions to basic visa renewal steps.

Here is what the hotline helps with:

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2. Four Ways to Contact the 12367 Platform

You can reach the 12367 service through four simple options depending on where you are and what you need:

1. Call by Phone:

   • Inside Mainland China: Dial 12367 directly from any local phone or mobile number.
   • From Overseas: Dial +86 12367 before your trip to check entry and visa rules.
   • Select your preferred language (such as English) from the phone menu to speak with a customer service agent.

2. Use the Web Portal:

   • Visit the official English website of the National Immigration Administration at en.nia.gov.cn.
   • Click on “12367 Online” to get fast text answers through an AI and live chat system.

3. Use WeChat or Alipay Mini-Programs:

   • Search for “移民局12367” (Yímínjú 12367) inside WeChat (微信 - Wēixìn) or Alipay (支付宝 - Zhīfùbǎo).
   • You can also download the official app called “移民局12367” from your smartphone app store. These tools let you check policies and fill out entry arrival cards online for free.

4. Send an Email:

   • For non-urgent questions or general advice, send an email directly to 12367@nia.gov.cn.

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3. Frequently Asked Questions (FAQs)

Does the 12367 hotline offer English support?

Yes. The 12367 hotline provides 24/7 live phone support in English, Chinese, French, Russian, Japanese, and Korean.

How do I call the immigration hotline from outside China?

If you are calling from abroad, dial +86 12367 on your phone. Follow the voice prompts to select English or your preferred language.

Can I use WeChat or Alipay to access 12367 services?

Yes. Search for the “移民局12367” mini-program in WeChat or Alipay. You can use it to check visa rules and complete entry forms online before arriving in China.

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